You are not a customer yetMicro SIM for iPad & iPhone?
| You are travelling to France and looking for a smart way to stay connected with your iPad. We provide micro SIM cards to fit in iPads and iPhones so you can benefit from our tariffs without worrying. You may choose your micro sim card for France on following page: micro sim card for ipad in France |
What is LeFrenchMobile?
LeFrenchMobile is a prepaid mobile service managed by the group Transatel, providing a mobile phone service dedicated to English speakers in France, such as exchange students, seasonal workers or tourists. |
What are the advantages of LeFrenchMobile?
LeFrenchMobile meets the needs of foreigners in France in four different ways:
- No commitment with LeFrenchMobile prepaid SIM card
- Service is entirely in English (mobile phone, website, customer service…)
- Cheap calls to home country (e.g: call Europe for the price of calling France)
- Half price to call other LeFrenchMobile users
Need more reasons to get a French pay-as-you-go SIM card? Go on: 15 very good reasons to get your French SIM here |
For whom is LeFrenchMobile?
LeFrenchMobile is dedicated to English speakers staying in France for a short period ( 2 weeks to 2 years or more). Whether you are a tourist, a seasonal worker or a student, LeFrenchMobile is the phone service made for you. |
What are the General Terms of Sale?Does LeFrenchMobile work with my current mobile phone?
LeFrenchMobile works with all mobile phones as long as they are unlocked. If you mobile phone is locked, you should contact your service provider and ask him to unlock it for you. |
How can I make sure the online payment is secured?
For payment, LeFrenchMobile uses Ogone 3D secure. The entire payment process is protected. When you see these signs:
You can be sure none of your information can be seen on the Internet. |
How does the secured payment work?
To make sure that the payment process is entirely secure, once you have entered your card number, expiration date and cryptogram, you will be redirected to your bank’s page.
Your bank will ask you information that only you know (e.g.: password, PIN code, etc…) depending on your bank. Once you have answered the relevant questions you will be directly redirected back to our website.
This way nobody but you can use your card to make payment on our website. |
When will I receive my SIM card?
Your order will be processed the next 2 working days after your order. Delivery time will depend on your country. |
How much is the delivery fee?
If you order a SIM only:
- In European Union: it is FREE!
- In all other countries: €2 only
If you order a Mobile pack or a Dongle pack:
- France --> €7.90
- Belgium, Germany, Luxembourg, Netherlands --> €12
- Italia, Spain, Switzerland, United-Kingdom --> €14
- Austria, Denmark, Luxembourg, Portugal --> €15
- Finland, Norway, Sweden, Island, Poland, Albania, Belarus, Bulgaria, Croatia, Estonia, Latvia, Turkey --> €19
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How much can I surf for 1 MB?
You just bought a 3G dongle but you don't know how much you need to top it up for during your stay in France? To give you an idea:
One MB allows you to send about 40 e-mails, make 80 google searchs, surf on Facebook or LinkedIn 5 times. |
You are already a customerHow to top up my account
You can either top up online or buy a PaySafeCard vouchers in Tabac shops.
- If you wish to top up online go on: top up my LeFrenchMobile account and get FREE credit!
- If you want to buy a PaySafeCard voucher, find out our sales outlets on LeFrenchMobile vouchers. Get your code and send it by text message to 22 213. You can also download their app to find the nearest sales outlet.
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How to get free top-up?
You are already a customer and you want free top-up?
It's easy. All you have to do is talk about LeFrenchMobile to your friends, get them to subscribe and both of you will receive a €10 top-up. Once your friend has activated his SIM card, you have 48h to send us an email with both of your LeFrenchMobile phone numbers in order to receive your bonuses. Please, also make sure both of you has send back your personal information to get your free top-up. The more friends you will refer the more top-up you will get. Check out our referral program |
How to activate my line?
You do not have to do anything, your line is automatically activated. To start using your phone you have to place your first call while in France. |
What is the PIN and PUK code?
The PIN code is the access code to your mobile phone. You have to type it in order to turn on your phone. This code enables you to lock your mobile phone, and avoid other people using it in case it gets stolen or lost. At the time of purchase, your PIN code will be sent to you by email, but afterwards you can personalise it if you like.
The PUK code is a unique number that is automatically assigned to you. This number enables you to unlock the LeFrenchMobile services once you have entered three wrong PIN codes. Your PUK code will also be sent to you by email, when you purchase the service. If you lose it, please contact our customer service. |
How to find out my phone number?
When you make your first call, you will automatically receive a text message with your phone number. Please note that your first call has to be made from France. |
What is the validity of my line once active?
Once you have made you first call, you have 15 days to return all the personal information we have requested from you before we are required by law to suspend your line.
Each month you will have a fee of €1.40 to keep your line active. If you do not have enough credit, your account may automatically be closed and your SIM card deactivated after one month if you do not top up within that time. |
The top up and bonus, how does it work?What is the top-up validity period?
Your credit does not have an expiry date. This is one of the specificities of LeFrenchMobile prepaid SIM card compared to other French operators. |
How to check my balance?
You can check by calling 501 or sending a blank text message to 22 216. |
How to check my voicemail?
Call 555 from your mobile phone in any country. From any ther phone you can call your own LeFrenchMobile number, press * when listening to your welcome message and follow the instructions.
Your confidential code is the code that you have typed the first day using your voicemail. |
How to connect to the Internet?
You do not need to change anything to connect to the Internet. |
I have lost my mobile phone, what should I do?
Contact our customer service at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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