What is LeFrenchMobile?
LeFrenchMobile is a prepaid mobile service managed by the Transatel group. We provide a mobile phone service dedicated to foreigners traveling in France and the European Union.
We offer SIM cards (Normal, Micro and Nano sizes) as well as mobile packs, 3G dongles and personal hotspots so that you can stay connected throughout your stay. Our customer service is in English, Dutch and French, and you can also read our website in German and Russian.
LeFrenchMobile enables you to benefit from the best rates for your calls, texts and internet browsing. You will find all our detailed tariffs on this page here.
What are the advantages of LeFrenchMobile?
|If you want to save money while you travel then LeFrenchMobile is the mobile option for you!
Great reasons to choose LeFrenchMobile include:
- One flat calling rate starting at €0.19/min for:
- National calls in France
- International calls to the European Union, USA, Canada, Australia, New Zealand, China, Japan, India & Russia
- Calls within the European Union
- Save 50% on your calls to other LeFrenchMobile users whilst in France
- Cheap data bundles for France or the European Union (see our data bundles page)
- Top-up directly online using any international Visa or Mastercard
- Your credit has no expiry date
- Multi-lingual customer service
- Delivery all over the world, free in the EU for SIM card orders
How do I buy one of your products?
|To purchase a SIM online, simply go to the products page, find the product that you would like, click ‘buy now’ and then follow the payment process.
Can I use this SIM card outside France?
|Yes, you can use this SIM card for calls and texts in nearly all of the countries in the world. The card is designed for cheap usage within the European Union and you will find that our calling and texting rates from an EU country to an EU number are the same rate as a local call in France! Mobile data can be accessed within the European Union, but not outside of it. For full details on our roaming rates, please see our Detailed Tariffs.
How do I top up my account?
You can top-up your account from 2 different ways:
- Directly online using any foreign or French Visa or Mastercard here, this way you can alsi get FREE bonus credit!
- By buying a PaySafeCard voucher in Tobacco shops and sending the code on the card by text message to 22213
To find out where you can buy a PaySafeCard, within the Eurozone, please click here. You can also download their app to find your nearest sales outlet.
What are the General Terms of Sale?
You can see our General Terms of Sale here or by using the link on our tariffs page.
Where can I find your Detailed Tariffs?
|You can see our detailed tariffs here or by using the link on our tariffs page.
How do I get a data bundle?
|You can only subscribe to a data bundle once you have received and activated your LeFrenchMobile SIM card in the EU. When you have done this you can subscribe to a data bundle by sending the appropriate bundle code (see our Data Bundles page) to 22213 or online by going to http://selfcare.netgprs.com from your LeFrenchMobile device. You subscribe to the data bundle by converting the credit balance that is on your SIM card.
Which data bundle should I choose?
|LeFrenchMobile offer 10 différent data bundles depending on the amount of data you need and the countries you are visiting:
Here is our advice for which bundle to choose:
- If you are traveling in the European Union make sure you choose one of our European Data Bundles (these bundles start with “EU” e.g. EU50).
- If you are only staying in France, make sure you choose one of our French Data Bundles and this will be cheaper for you (these bundles start with “FR” e.g. FR100).
- If you are in France for a short period of time then make sure you use one of our special bundles, they are fantastic value. They are valid for seven days
You will find more information about all our bundles here.
How much is 1 MB of data?
|Data consumption is very difficult to estimate because it completely depends on your browsing patterns and varies for différent types of phones.
However to give you an idea 1 MB roughly allows you to send 40 emails, make 80 google searches and have 5 browses on Facebook or LinkedIn.
Can I have more than one data bundle?
|Yes, you can have up to 4 data bundles simultaneously on your account: 1 French bundle, 1 French Special bundle, 1 European Union bundle and 1 European Union Special bundle. French bundles can only be used from France, whilst European Union bundles can be used anywhere in the European Union including France. If you are in France, French bundles will be used in priority from your account. If you have a special bundle then this will be used in priority from your account.
You will find all our data bundles here.
Online payment and delivery
Can you send a SIM card to my country?
Here is the list of countries to which we can send SIM cards:
- French Southern Territories
- Hong Kong
- New Caledonia
- New Zealand
- Norfolk Island
- Northern Mariana Islands
- United Kingdom
- United States
- United States Minor Outlying Islands
Is your country not in the list? Contact us to ask for it to be included and as soon as we receive five requests for a specific country we will make it available!
Can you send a Mobile Pack, Dongle or Xyfi to my country?
We can dispatch your mobile pack, dongle or Xyfi pack to the following countries:
- United Kingdom
How much is the delivery fee?
|If you have only ordered a SIM card:
- To the European Union: FREE!
- To all other countries: €2
If you order a Mobile pack or a Dongle pack we only ship to the EU:
- Metropolitan France, Monaco: €7.90
- Belgium, Germany, Luxembourg, Netherlands: €12
- Italy, Spain, United Kingdom: €14
- Austria, Denmark, Ireland, Portugal: €15
- Albania, Bulgaria, Croatia, Estonia, Latvia, Finland, Norway, Poland, Sweden: €19
How long will it take for my product to be delivered?
|We dispatch any order within two working days. We cannot guarantee exactly how long it will take for your order to arrive because we cannot account for postal issues, however – this is how long it should take approximately:
To Metropolitan France: 2-5 working days
To the European Union: 3-6 working days
To the Rest of the World: 7-10 working days
Can I get my product delivered to the hotel or apartment I will be staying in in France?
Yes, your order can be shipped to the French address you will be staying at. If you are staying at an apartment or a hotel where your name is not on the mailbox then you will need to find out what the name is on the mailbox (normally in the format “Chez + Surname”) and put this as the first line of the address instead of your own name.
You must also notify the hotel or the apartment owner that you are expecting a package from LeFrenchMobile otherwise they may refuse the package and it will be automatically returned to us.
Can I order more than one SIM at a time?
|Currently it is not possible to order more than one SIM at a time on our website, to buy multiple products you will need to order one at a time – however our ordering process is very quick and this will not take long.
If you would like to place a large order please email
and we will try our best to accommodate this for you.
How can I make sure the online payment is safe?
For payment, LeFrenchMobile uses Ogone 3D secure. The entire payment process is protected. You can be sure none of your information can be seen on the Internet when you see these signs:
How does the secured payment work?
|To make sure that the payment process is entirely secure, once you have entered your card number, expiration date and cryptogram, you will be redirected to your bank’s page.
Your bank will ask you information that only you know (e.g.: password, PIN code, etc…) depending on your bank. Once you have answered the relevant questions you will be directly redirected back to our website.
This way nobody but you can use your card to make a payment on our website.
Will a LeFrenchMobile work with my current mobile phone?
LeFrenchMobile works with any unlocked mobile phone. If your mobile phone is locked to a certain provider, you should contact that provider and ask them to unlock your phone for you.
How do I know if my device is locked or not?
|If you are not sure your mobile is unlocked - please try a SIM card from a différent operator into your device and see if it works.
- If yes, your device is unlocked.
- If no, your device is locked; to unlock it you should contact your current mobile operator.
Do you have Micro and Nano SIMs for iPhones and iPads?
|If you are travelling to France and looking for a smart way to stay connected with your iPad or iPhone, we provide Micro & Nano SIM cards to fit these devices so you can still benefit from our tariffs and save money at the same time! The Micro SIM comes within our Normal/Micro SIM package and can be ordered on our products page. If you have an iPhone 5, 5C, 5S or iPad Mini you will need a Nano SIM, you can order that here.
Does LeFrenchMobile work with my BlackBerry?
|LeFrenchMobile can work in any unlocked BlackBerry but it is not compatible with BlackBerry services (BB Mail and BB Messenger).
To access the internet and your emails from your BlackBerry you will have to download two free applications: Opera Mini (web browser) and Logic Mail (email).
What does unlimited credit validity mean?
|Unlike many other providers, the credit on your phone will not expire. This is one of the big benefits of choosing LeFrenchMobile.
To keep your line active, if you consume less than €10 or 30MB in a certain month we take a small fee of €1.40 from your balance or 5MB from your data bundle. If you use over €10 credit or 30MB data in a month then you do not need to worry about this fee.
Once you have less than €1.40 or 5MB in your data bundle you will have a month to top up your phone before your line is deactivated
Do I need to provide any personal information?
|Yes, once you have made the first call from your SIM card you have you have 15 days to return all the personal information we have requested from you before we are required by law to suspend your line. The information we need can be found on the registration coupon and can be sent to us by post or by email. Our contact information can be found on the back of the coupon.
How do I refer my friends so that we can get free credit?
|If you are a LeFrenchMobile customer and want free extra credit then you need to take advantage of our Refer a Friend scheme!
All you have to do is recommend LeFrenchMobile to your friends. If you get them to subscribe both of you will receive €10 extra credit.
Once your friend has activated their new SIM card, one of you must send us an email within 15 days of activation with both of your LeFrenchMobile phone numbers and your names in order to receive your bonuses.
Additionally, both you and the friend you have referred must have sent us your personal information in order to qualify for the free top-up.
The more friends you will refer the more credit you will earn. For extra information please click here.
I am already a customer
I am having problems with my existing SIM card, where can I find online support?
|Please click here for support.